Privacy Policy
Effective Date: 14 April 2025
This Privacy Policy outlines how Numerical Triverse Pty Ltd ("we," "our," or "us") collects, uses, stores, and protects personal information obtained through the use of Reptri (the "Service"). We are committed to maintaining the privacy and confidentiality of your data in accordance with applicable Australian privacy laws.
1. Information We Collect
We may collect the following types of personal information:
- Contact details (name, email address, phone number)
- Business information (company name, service type)
- Voice recordings and call summaries from interactions handled by Reptri
- Technical information such as IP address, browser type, and device identifiers
- Any files or documents voluntarily uploaded by the user (e.g., product lists or service details)
We do not collect or store financial information such as bank account numbers or credit card details. All payments are processed securely by Stripe.
2. How We Use Your Information
We use your information to:
- Provide and improve the Reptri service
- Personalize and optimize customer interactions
- Communicate with users regarding updates, support, and marketing (if opted in)
- Ensure compliance with our Terms and Conditions and applicable laws
- Analyze performance, call summaries, and improve AI responses
3. Call Recordings
All calls handled through Reptri are recorded for quality assurance, training, customer support, and legal compliance. Call summaries are automatically generated and stored securely.
4. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your data only when:
- Required by law, subpoena, or government request
- Necessary to investigate potential violations of our Terms
- Processing is carried out by authorized service providers (e.g., hosting, analytics) under strict confidentiality agreements
5. Data Security
We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes data encryption, access controls, and regular system audits.
5. User Data and Privacy
Reptri does not store or collect your financial information such as bank account numbers or bank card details. All payments are securely processed by Stripe, an industry-leading payment processor that ensures full compliance with security standards and encryption protocols.
6. Data Retention
We retain your data only for as long as necessary to provide our services and fulfill legal obligations. You may request the deletion of your data at any time, subject to regulatory requirements.
7. Access and Control
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your information
- Opt-out of marketing communications
To exercise these rights, please contact us using the information below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on our website, and continued use of the Service indicates your acceptance of the revised terms.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Numerical Triverse Pty Ltd
Email: [email protected]
Address: 101A, 53 , Nancarrow ave, Ryde, NSW, 2112
By using Reptri, you consent to the collection and use of your personal data as described in this Privacy Policy.